Support Dashboard
Tickets, response times, agent performance, and customer satisfaction.
Open Tickets
110
+822 unassigned
Avg. Response Time
4m 38s
-32sp50 across channels
CSAT Score
4.7 / 5
+0.2from 1,842 ratings
Resolved Today
74
+18vs yesterday
SLA Status
At Risk3 tickets breaching SLA in the next hour
2 urgent, 1 high priority. Reassign or escalate now to avoid breaches.
SLA Compliance (30d)
96.4%
Target: 98%
Tickets: Created vs Resolved
Daily volume over the last 14 days
Priority Breakdown
Open tickets by priority
Urgent8
High22
Medium48
Low32
Agent Performance
Top support reps this week
| Agent | Open | Resolved | Avg. Response | CSAT |
|---|---|---|---|---|
AS Aaroh Sharma | 12 | 84 | 4m 12s | 4.8 |
EW Ethan Wright | 8 | 92 | 3m 48s | 4.9 |
PI Priya Iyer | 15 | 76 | 5m 24s | 4.7 |
SG Sofia García | 6 | 68 | 4m 56s | 4.6 |
MC Marcus Chen | 9 | 58 | 6m 02s | 4.5 |
Channel Mix
Tickets by source channel
Email48 · 44%
Live Chat38 · 35%
Phone14 · 13%
Web Form10 · 9%
SLA at risk
3 urgent tickets need a response within 1 hour.
Recent Tickets
Latest activity in the support queue
| ID | Subject | Priority | Status | Channel | Assignee | Updated |
|---|---|---|---|---|---|---|
| TKT-9214 | Cannot upgrade to Enterprise plan Mira Patel | high | Open | Aaroh S. | 12m ago | |
| TKT-9213 | API key rejected in production Marcus Chen | urgent | In Progress | chat | Ethan W. | 1h ago |
| TKT-9212 | Bulk import CSV hangs at 80% Sofia García | medium | Open | — | 3h ago | |
| TKT-9211 | 2FA backup codes not working Yuki Tanaka | high | Resolved | Priya I. | 5h ago | |
| TKT-9210 | Refund request — order ORD-4209 Mira Patel | low | Pending | form | — | 8h ago |
| TKT-9209 | Webhook signature mismatch Leo Romano | high | In Progress | chat | Aaroh S. | 1d ago |